24/7 Customer Support
Read more about customer support and why it's hard to find a hosting provider which can offer top-class support.
The support that you'll receive from your web hosting provider is very important, regardless of whether you have pre-sales questions and you aren't a customer yet, or you've got some technical problem with an existing account. Prompt and correct info about a question or an issue can save you lots of time and efforts, not mentioning that this could often be a sign that you are ordering from a genuine web hosting supplier not from a reseller. If you purchase a hosting account through a company that does not own its servers and it can't access them right away, it's likely that you'll wait for a few days so as to have a response to any question, which means that your web sites may stay offline for ages. Alternatively, a provider which offers numerous ways of communication and has a tech support team available any time can assist you right away and help you limit or totally avoid any kind of downtime and potential losses.
24/7 Customer Support in Web Hosting
The customer and tech support services for all our web hosting
packages are twenty-four-seven, so you can forget about waiting for a few days to get assistance. If you are not our client yet, you can call us, chat with a representative or send an e-mail. In case you already have an account, you'll be able to open a support ticket in addition to the other three methods of communication. You can choose the most appropriate way to contact us based on what your location is or the hardware you use. We're able to help you for more or less any hosting-related query that you have or issue that you can experience and even if you get in touch with us during the weekend or on official holidays, we will be available 24/7. For more technical or time-consuming matters you can open a support ticket, but even in this situation the max reply time will never exceed sixty minutes.
24/7 Customer Support in Semi-dedicated Servers
You can try out our support services even before you aquire a semi-dedicated server
account from our company as we have phone and live chat support for billing, pre-sales and common questions. Our agents can help you choose the perfect package or give you details about our servers, so as to verify if the system requirements for your sites are met. When you're an active customer, you also have the option to get in touch with us via e-mail or via our ticketing system, that can be accessed via the Hepsia hosting Control Panel. We guarantee that any time you use these two methods of correspondence, you'll receive a response within a maximum of one hour and that’s 24/7, including weekends and official holidays. If you've employed the web hosting services of other suppliers, even big ones, you are able to compare the reply time considering that it often takes an entire day for them to address a support ticket.
24/7 Customer Support in VPS Servers
If you acquire a VPS server
from us, you will be able to use a couple of different methods of communication to contact our Customer and Tech Support Departments. For general, pre-sales and billing matters, we now have several local phone numbers in the U.S.A., the UK and Australia as well as a live chat service. If you are an existing customer and you need assistance with a technical issue that requires longer time to investigate or resolve, you can open a support ticket from your billing account or you'll be able to send an e-mail and we'll take care of the issue and send you a response within the hour. The response time is warranted 24/7, which includes holidays and weekends, still for the majority of issues it takes a maximum of 30 minutes to get support. Our support service covers your VPS as well as all the pre-installed software it includes, so in case you'd like to have help with third-party software, you will be able to check the optional Managed Services upgrade that we supply.
24/7 Customer Support in Dedicated Servers
All the dedicated server
packages that we offer feature 24/7 support through numerous methods of communication and with a one-hour maximum answer time warranty. In case you want to find out more about the plans or you have any kind of billing or general questions, you will be able to phone one of the local numbers that we have around the world or you can use our live chat support and speak with a live representative. For strictly tech difficulties that require some help from a technical support person or an administrator, you're able to open a support ticket from your billing Control Panel or you could send an e-mail, as these channels are more appropriate to keep track of a specific issue. The response time for them rarely surpasses 30 mins, so you can forget all about waiting for a whole day to get assistance. Our support service is available for any server-related issues, and the pre-installed software. In the event that you'd like to receive help with third-party applications, you may consider ordering the Managed Services upgrade that we offer with all the plans.