When your website hosting company provides live chat support, you are able to speak with a representative live and learn useful info or get a problem resolved in a very timely manner. The key advantage of using chat instead of calling to talk with a live person is that you'll need just a computer with access to the web, therefore you will not pay any rates in the event that you're in a different country or state. In addition, it'll be much simpler to copy and paste data like domain names, usernames or error messages in other words details which are sometimes hard to share with the other side over the phone. The live chat is also a much faster way to contact your hosting service provider's support team as compared to using a ticketing system. Last, but not least, if some problem requires a bit more time to be dealt with, you'll be able to do something else entirely while you wait for support on the live chat, therefore you won't waste time - something that is not possible when you're on the telephone.