One-Hour Response Guarantee
1 Hour Response Time Guarantee - what does it mean and how exactly does it boost user experience?
If you’ve ever got any enquiries concerning your hosting package or you face a problem with your sites, you’ll need to touch base with the web hosting provider’s technical support team. It may not make a difference how swiftly they will respond when you've got an inquiry of a generic nature, but an issue like a bungled script update, for example, may result in your site becoming broken or invisible on the web. And the longer you wait for the support team to lend a helping hand, the longer the website will be inoperative. If you offer services or goods online, any downtime will affect your website in a harmful way and you can lose current or potential customers. A lot of hosting providers, especially resellers, reply to emails and trouble tickets within 24 hours, but in the electronic era that is far too long, as customers will hardly ever revisit a site that isn’t working properly for extended intervals.
One-Hour Response Guarantee in Web Hosting
Our guaranteed maximum response time for any tech support ticket that you post or any e-mail that you write is only 60 minutes, even if you contact us on weekends and public holidays. Irrespective of the nature of your problem or query, we’ll lend you a helping hand momentarily and will give you the needed info to rectify any problem with your sites. The actual response time usually does not surpass fifteen to twenty minutes, so you can forget about waiting around for hours and hours to get a problem sorted out or what’s even worse than that – waiting one whole day only to receive a response that more info is required while nothing is resolved. We will offer you assistance in a well-timed manner solely because we are aware of exactly how costly time can be in the dynamic electronic realm. The sixty-minute reply guarantee is valid for any billing or technical query that you might have related to our Linux web hosting plans
One-Hour Response Guarantee in Semi-dedicated Servers
We guarantee that if you submit a trouble ticket via your web hosting Control Panel or write an email relating to your semi-dedicated server
, you’ll obtain a reply within maximum one hour. You can get in touch with us whenever you like with regards to general, technical or billing issues and given that we’re working day and night, you’ll always get support in no time. Based on the particular issue or question, we’ll give you more information, resolve the predicament if it’s been caused by something that is within our reach or instruct you on what actions to take if you need to edit a particular setting for a web app that we do not have access to. You can just forget about waiting around for a day for each response. The fact is, in the majority of cases we answer tickets and emails within no more than 20 to 25 minutes.