Customer Support Channels
A 60–Minute Response Guarantee
We offer a 60–minute response time warranty for any support ticket or email that you send to our customer care staff. We will quickly reply to all the general queries and forward right away the issue to our sysadmins if any further assistance is needed. If you take advantage of the Managed Servers package, we will complete any of the included server administration tasks at a time that has been agreed upon beforehand.
A First–Class Technical Support Service
We’ll be at your disposal 24/7 to answer any queries that you may have with regard to our Website Control Panel or any of the apps that we have pre–installed on your behalf on the dedicated server. If you also need assistance tackling server management tasks, you can examine our Managed Servers package, which includes backup storage space, OS updates on a weekly basis, server monitoring and rebooting procedures, as well as installation and troubleshooting procedures
An Intuitive Help Section
Our Website Control Panel has been installed by default for each dedicated web hosting plan. Among its functions is a very useful integrated knowledgebase that will guide you step by step on all the tasks that you can carry out. Most how–to articles also video versions which demonstrate all the actions that you can perform in a highly illustrative way. You will find all the educational articles and the video tutorials in the upper right corner of each Website Control Panel section.